Great Auk - FAQ
What's your return/exchange policy?
We have a 30-day return and exchange policy. All refunds will be issued back to your original payment method, wherever possible. In the unlikely event that your authorization period has ended, we will issue a PayPal or store credit.
We offer free shipping, returns, and exchanges on any gear that has not been used as a favor for your support, understanding, and flexibility.
For all return/exchange requests, please email email@example.com.
Note: Any items returned that are altered, washed, worn, or damaged will not be eligible for refund or credit, and item will be forfeited.
When will my order ship?
Our fulfillment center typically fulfills orders within 24-72 business hours. Our fulfillment center is open 9am - 4pm EST, Monday thru Friday. Orders placed anytime after 11am EST will usually be shipped the following business day. Any orders placed on the weekend typically ship on the following Monday or Tuesday.
Once your order has shipped, you will receive a shipping confirmation with your tracking number.
How is the Great Auk Parka sustainable?
It is integral to our mission to make sure every step of our manufacturing is done with the planet in mind. We offset all carbon emissions by investing in sustainability initiatives around the world, ensuring that Great Auk products are shipped to your door 100% Carbon Neutral.
We believe that luxury brands must shift from using nature’s most sought-after resources to protecting them. While other companies continue to spin their tires, the Down-Less Parka utilizes innovations such as NASA-invented Aerogel insulation, buttons carved from Corozo Seeds, and a 100% recycled waterproof shell. The result is a garment crafted from our planet, for our planet.
We proudly wear the Great Auk logo as a reminder of our birthplace and our vision. We’re committed to honoring the legacy of the Great Auk by creating high quality products that are built to last, so you can Pass on Down for generations to come.
Who does your photography?
We've been fortunate enough to shoot with some incredibly talented photographers.
- Brian Hammonds @brianhammondsfashion
- Jack Anstey @jack_anstey
- Sarah Rodgers @theworldwithsarah